Applicants are invited for the following post:
IT COORDINATOR
We are seeking a dedicated and passionate IT Coordinator to join our team.
The successful candidate will be based at LIV Durban.
Employment type: Permanent, full-time
About LIV
LIV is a mission-driven organisation committed to serving vulnerable children and communities through integrated care, education and sustainable support. We are seeking a practical, service-minded IT professional who shares our values and can help our teams use technology securely and effectively.
Job Summary
The IT Coordinator is responsible for maintaining and improving LIV Durban’s site-wide IT infrastructure, systems, applications, networks and support services. This is a hands-on individual-contributor role covering user support, Microsoft 365 administration, hardware deployment and repair, network and Wi-Fi administration, VOIP services, firewall maintenance, cybersecurity and IT projects.
The role ensures that technology services are secure, reliable, cost-effective and aligned with LIV’s operational and strategic objectives, while employees receive responsive and professional technical support.
Key Responsibilities
- IT Support and Service Delivery
• Attend to IT job cards promptly, prioritising incidents according to impact and urgency.
• Troubleshoot user, workstation, printer, application, connectivity and related technical issues.
• Maintain clear helpdesk, escalation and user-communication procedures, keeping open job cards and resolution times within agreed targets. - IT Infrastructure, Systems and Security
• Maintain servers, workstations, networks, internet connectivity, Wi-Fi access points, printers and related equipment.
• Administer Microsoft 365, user accounts, access permissions, cloud services and backups.
• Manage hardware deployment, repairs, installations, upgrades, configurations and preventative maintenance.
• Maintain the firewall, endpoint protection, authentication controls and security updates; respond promptly to security incidents.
• Maintain accurate IT asset registers, software inventories, licence records and technical documentation. - Budgeting, Procurement and Vendor Management
• Prepare and monitor the IT budget with the Support Services Mentor and ensure expenditure follows approved procurement processes.
• Obtain quotations and make recommendations for IT equipment, software and services.
• Manage service providers and associated costs, contracts, renewals and service-level agreements for internet, VOIP, Microsoft 365, network services, printers and other technology partners. - IT Projects, Risk and Continuous Improvement
• Identify and implement cost-saving and service-improvement opportunities.
• Plan and deliver approved IT projects, upgrades, migrations and integrations within agreed scope, budget and timelines.
• Identify and manage technology, cybersecurity, operational and business-continuity risks.
• Support compliance with applicable legislation, including POPIA, and maintain records required for audits and reviews.
• Provide management with regular updates on incidents, risks, expenditure, supplier performance and project progress.
Requirements:
Applicants should:
- be willing to support the Christian ethos of the Village and character and share in the vision of LIV Village.
Education & Experience
- Qualification: Bachelor’s degree, National Diploma or equivalent recognised qualification in Information Technology or a related field.
- Experience: At least one year of broad, hands-on IT support or systems administration experience.
- Technical capability: Working knowledge of Microsoft 365 administration, networking, Wi-Fi, endpoint support, cybersecurity controls, VOIP and IT asset management.
- Advantageous: Relevant Microsoft, networking or cybersecurity certification and experience working with external IT service providers.
Character Traits
- Trustworthiness: Able to handle confidential information, privileged access and technology assets responsibly.
- Service orientation: Patient, respectful and esponsive when supporting users with different levels of technical ability.
- Problem-solving: Methodical, resourceful and able to prioritise competing incidents and project work.
- Excellence: Committed to accurate work, clear communication and professional service delivery.
Key Performance Indicators
- Number and age of open job cards, response times and resolution times
- IT expenditure against approved budget
- Project delivery against agreed scope, budget and completion dates
How to Apply
Please submit a concise CV and cover letter explaining your suitability for the role to [email protected] using “IT Coordinator Application” as the email subject line. Applications close on 30 November 2026. Only shortlisted candidates will be contacted. LIV reserves the right not to make an appointment.
LIV is committed to fair and equitable recruitment. Appointment will be subject to the organisation’s selection, reference-checking and screening requirements.
